RESERVATIONS; CHECKING IN & ACCESS CONTROL
RESERVATIONS:
All reservations during office hours to be done through the booking clerk (Elbie Engelbrecht) at 083 304 7239
After hour reservations (walk ins) to be done through receptionists (083 308 0041)
All walk ins to be communicated to booking clerk immediately (before end of shift) via WhatsApp and email.
Quote to be emailed to guest
Deposit required at specified date
Full amount to be paid before guest checks in
RESERVATION POLICY
Accommodation to be confirmed with 50% deposits and the balance paid on the arrival day’
Email proof of payment to
Only EFT payments are accepted.
All prices include VAT
Prices quotes are subject to change without prior notice
CANCELLATION POLICY
Cancellation within 48 hours prior to the booking date is charged @ 50% (i.e. full payment)
Full payment with a cancellation within 24 hours of the booking date
Cancellation during your stay, full day for the next day is required.
We only allow guest who have made a full payment to stay at our lodge
PAYMENTS
All payments to be done BEFORE guest check in (EFT).
CHECKING IN:
Proof of payment to be provided to reception.
Key and rules given to guest.
New guests to be accompanied to door of room. Not required to do this for repeat guests.
CHECKING OUT:
Guest to return key to reception. Guest will then be issued with a gate pass card for final exit
If guest leaves earlier, key to be handed in to Security at gate (see access control) or reception deposit box
RULES
Our check in time is 14h00, please report to reception on arrival.
Departure time is strictly 10h00. Late departure will carry a penalty charge
Occupancy is limited to the number of people agreed as per reservation and strictly limited to the maximum bed capacity per room.
NO SMOKING IN THE ROOMS
When leaving the room, please keep the doors and windows closed to prevent any animals entering your room.
Please Inform us of any breakages should you encounter any on your arrival.
Any breakage or damage during your stay will be billed to you
You will find a list of inventories on your table please check all your inventory provided and report any shortages.
No firewood is provided to the guests
Fire to be made only in designated fire places
Sound level should be kept at reasonable level
Swimming pool used at own risk and children may only swim under adult’s supervision
Use electricity and water wisely and switch off air conditioners when you leave the room
If guests stay longer than 5 days’ linen will be changed third day of the week or when dirty
Do not move furniture around in the rooms nor take any furniture outside the rooms
Should any rules of the lodge not be adhered to, we reserve to the right to admission
Misbehaviour will not be tolerated, and guests failing to adhere to the rules will be asked to vacate the premises immediately with no refund
Extra mattress will be charged R300.00
INDEMNITY
Any guest causing damage or loss to any fixed or movable property shall be liable to repairs or replace such damage or loss.
Ben Alberts’ management accepts no responsibility whatsoever for loss or damage to guest’s private property during their stay
Guests are responsible for the insurance of their personal items.
Ben Albert’s shall not be responsible for any damage, losses or injuries during guest’s activities, walks, game drive, hunting, in the pool or on excursions.
For any serious ailments or injury, medical services are available at Medi-clinic in town.
VISITORS RESPONSIBILITY
Respect the privacy of other guests
Comply with all rules and instructions of Ben Albert’s Lodge
Report any irregular deeds by other guests
Treat other guests and Ben Albert’s staff with respect
Use the facilities with responsibility and accountability in accordance with the lodge rules.
Children should be under parents or guardian’s supervision at all times.
GENERAL RULES
Do not take out towels out of the rooms (no towels to be taken to the swimming pool) use your own towel to the swimming pool.
No pets allowed on the property or in the accommodation at any time.
No smoking allowed in the rooms.
Please do not attempt to touch or play with snakes when seen on the property.
In case of emergency please contact the following numbers reception @ 0873528138 or 0833047839 and 0834183669.
RULES
- It is the guest responsibility to familiarise themselves with the contents of the documents
- Ignorance of the contents in the case of misconduct cannot be excused.
FUNCTION RULES
DEPOSIT OF R5000.00, With deduction of :
Breakage
Late check outs
Ventilation
OPERATING TIMES
Monday – Sunday: 8am-6pm
Sunday: 8am – 5pm (group of 10+)
AREA CAPACITY AND PRICING
Swimming Pool- 20-80 people ( R200.00)
Kudu Lodge ,Lapa & Boma- 50 people ( R3500.00 )
CUTLERY AND CROCKERY
We only provide 20 Cutlery & Crockery
For additional, you will be charged for rental
RULES
You are advised to do WALK-THROUGH before the day of function
All vehicles to be parked in the parking area!
No firewood is provided to the guest
Sound level should be kept at reasonable level
Leave the area as you found it!
Swimming pool to be used at own risk & NO ALCOHOL is allowed inside the swimming pool area!
GAME DRIVES:
Game drives can be arranged by appointment
Early mornings and late afternoons are the preferred time
Minimum of 4 persons per drive
Maximum of 9 per drive
Drives last approximately 2 hours
R100 p/adult and R50/kids from 2 – 12
Passengers partake in game drive at their own risk